This privacy policy will explain how we use the personal data we collect from you when you use our website.

How do we collect your data?
You directly provide LivingCare with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Use or view our website via your browser’s cookies
• We may also receive your data indirectly from sources such as Google

 

How will we use your data?
We collect your data so that we can:

• Process your request
• Email you with special offers on other products and services we think you might like
• Contact you regarding your appointment
• We will not knowingly share your data with any companies

 

How do we store your data?
We will securely store your data at LivingCare on our servers. It will also host this data remotely through our website provider.

We will keep your data for 12 months. Once this time period has expired, we will delete your data by marketing.

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop LivingCare from contacting you for marketing purposes or giving your data to other members of the LivingCare Group.

If you no longer wish to be contacted for marketing purposes, please email us at email@livingcare.co.uk

 

What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request LivingCare for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that LivingCare correct any information you believe is inaccurate. You also have the right to request LivingCare to complete information you believe is incomplete.

The right to erasure – You have the right to request that LivingCare erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that LivingCare restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to LivingCare’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that LivingCare transfer the data that we have collected to another organisation, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on  0113 249 4655 or email@livingcare.co.uk.

 

 

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

 

How do we use cookies?
LivingCare uses cookies in a range of ways to improve your experience on our website,
including:

• Keeping you signed in
• Understanding how you use our website

 

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

Functionality – LivingCare uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – LivingCare uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

LivingCare sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you
visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites
The LivingCare website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy
LivingCare keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 August 2019.

 

How to contact us
If you have any questions about LivingCare’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

LivingCare Group
4215 Park Approach
Thorpe Park
Leeds, LS154 8GB

Telephone 0113 249 4655
Email email@livingcare.co.uk

 

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that LivingCare has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.